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Hi all, I want to share a seriously disturbing experience I had at Henry’s Gymnasium in Queen Anne, because it’s crossed from bad customer service into what feels like personal harassment and intimidation. I initially called the gym to ask if they offered a free trial and was told I’d be presented with “options” if I came in. I emphasized that I would only drive there if I could try the gym and the associate assured me that I should come in person. When I arrived, I was told I’d have to pay $30 so my gym partner and I declined and left, disappointed, but nothing more. Here’s where it escalates. My partner left a Google review describing our experience. Shortly after, the manager, Chase Park, texted me, twice, asking me to take the review down. When I didn’t respond within 45 minutes, he tracked both of us down on LinkedIn and sent a threatening message, saying he would contact leadership at my workplace if I didn’t remove the review. As of this morning he is still attempting to add all of my coworkers on LinkedIn, which is a very intentional and inappropriate attempt to intimidate me professionally. And now, my partner’s review has been completely removed from Google. We received no notice from Google about any violation. It seems likely the gym reported it in order to suppress public criticism. To make matters worse, Chase and I recognized each other when I walked in. He used to work at Emerald City Athletics, where I previously went, and where he was consistently pushy and aggressive in trying to sell me on a membership, even after I declined multiple times. At the time, I let it go. But now, after this much more serious incident, it’s clear that this is a pattern of behavior. I’ve emailed the owner of the gym, Glen Swain, with no response. This has gone far beyond a bad gym visit, this is targeted harassment from a business manager, using my personal and professional information against me. I now feel genuinely unsafe and threatened for a review I didn’t even leave (although the review was completely valid). I’m posting this to:
No customer should be tracked, threatened, or intimidated for giving honest feedback. The more I reflect on this, the more shocked I am that someone in a leadership role is acting this way. I’m attaching screenshots of his messages. TLDR: Manager at Henry’s Gym is harassing and threatening me to get me to remove a negative Google Review that I didn’t write. submitted by /u/xlilyxx |
