Astound/Wave bumped up their “Internet Infrastructure Fee” again and it now amounts to a 109.25% fee, since I pay $20 for internet ($30 minus $10 for autopay/paperless billing) and the fee is $21.85 monthly. Or in other words, 52% of my internet bill is fees.
I searched and didn’t find any sort of state law that caps junk fees on internet service. I also noticed they don’t even tell you what the fees are before you buy a subscription, which is insane. How is that legal?
I would rather there not be any of these junk fees on internet subscriptions, but otherwise it seems like there should at least be some guardrails:
– they should be shown to the customer before subscribing
– increases should be communicated in advance, like 90 days or something
– maybe fees should be capped at like… 5% of the base service cost or something
Like what’s stopping Astound from just charging me $100 per month for their junk fee?
submitted by /u/brmlyklr
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