I’m going to try to keep this as professional as I can. A few weeks ago this became my new post office, I run an online shop and having been going to USPS 3-5 times a week for the past decade. In the past 2 weeks I have probably dropped off around 30 packages at this location. SPECIFICALLY using the INSIDE drop box with my own shipping labels printed at home or the kiosk in the lobby (I believe this is key to whatever scheme is going on, we’ll get back to this later)
Of the 30 packages 7 of them have been delivered, 12 were “return to sender” and 11 of them are missing nowhere to be found. IN 12 YEARS THIS HAS NEVER HAPPENED BEFORE. In the past decade I have had 2 packages fully go missing and probably 20 “return to sender” It is so unusual my first thought was I must have somehow printed 20 incorrect labels. I double checked everything and there were no mistakes on my part. When confronting the post office I was told “your labels must have been invalid” completely dismissed, “maybe they’ll show up”
I started to feel insane at this point, once again seeing if there was anyway I somehow managed to make a mistake I triple checked everything and started reaching out to customers, nothing on me or the customers end was incorrect.
Feeling extremely frustrated that I’m now out hundred of dollars, my shop reputation will suffer, and feeling distressed with no help at all from the staff. I went to google to write a negative review. Seeing their score I decided to read some reviews first, I’ve been doing this for a while and I understand most post office workers are treated horribly by angry people and usually that is reflected in the negative reviews. For a first I saw an alarming amount of reviews dating from as recent as last week back to years about packages being mysteriously missing or stolen, the common denominator seems to be people that print labels off at home or the lobby kiosk (NOT AT THE COUNTER) and use the inside drop box. Just a week ago a woman said that she believes they stole her 3 packages that again mysteriously vanished under the guise that “the label was invalid”.
There were also repeated complaints of one employee that will actively void your at home shipping label and force you to purchase a new one (this adds up to ALOT of money)
Yesterday afternoon I submitted a formal investigation request with the USPS Office of Inspector General (OIG). I also reached out to King 5 and Seattle Times Investigation teams with everything I have just told you.
I have come to Reddit with this because I want to warn you to proceed with EXTREME CAUTION if you plan on shipping something important and I would love to see if anyone else has been experiencing these problems. With a massive organization like USPS it’s so easy to assume “I’m the unlucky one whose package got lost” and blow it off, but I fear this is happening on purpose. If anyone has had problems like this at this location please reach out.
TLDR: LOTS of missing packages at this location, plenty of reviews point to this happening for a while
submitted by /u/hdbsicusbijs
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