Avoid Pinnacle Fertility / Seattle Reproductive Medicine

This place is terrible and I can’t believe I didn’t read the Google reviews before going. My employer offers a fertility benefit and they were a “preferred clinic” so I just went there. Dealing with their incredibly shady billing practices has been a nightmare and I don’t wish this upon anyone else. I had three diagnostic appointments and each time I was charged an amount and I paid. The first red flag was when I had to give a $50 deposit to secure my appointment, then when I went to join the Zoom, I was first met with a biller rather than a doctor. She said she had no record of my payment and I needed to pay a $20 copay otherwise I would not be able to continue with my appointment with the doctor. I paid it, and I shouldn’t have. At each appointment, a high amount was taken as a deposit, then they continue to bill my appointments against my insurance company and double collect without returning my money or explaining anything at all in a clear ledger. I get emails and mail demanding I continue to pay more. Months later the amounts change and they attempt to continue to charge me even thought the OWE us money! They began threatening to send me to collections and we sent them a certified letter stating to stop any collections attempt and that to finalize my ledger and give US the money they owe us based on their own calculations! They completely ignored it and sent me a second warning! And there is no way to contact anyone who can actually do something about the bill! Anytime I’ve called someone has just taken a message and says someone will call back and they NEVER do!

THANK GOD we stopped before we went into actual IVF, which is then billing THOUSANDS of dollars rather than just the hundreds we lost!

I filed a complaint with the Attorney General’s Consumer Protections division and I hope something comes of it but I am sharing this for two reasons: I don’t want other Seattle women to go through the stress of dealing with this during such a personal and already heightened time in their lives. Second, since switching fertility clinics, I was informed that because so much time has passed since the initial assessment I need to do another, which is over $600 at the new clinic! AVOID this private equity owned clinic!