What’s the deal with South Seattle Vet Hospital?

I’ve heard many wild tales and rumors about the place and it’s owner/management, but I’m not sure what’s really true and what’s not at this point.

What I DO know (because I work at a vet hospital as well) is that they’re incredibly hard to collaborate with (getting records and communication on mutual patients is like pulling teeth and often takes WEEKS and half a dozen phone calls and emails per patient), that they do a ton of stuff that all of the doctors at my practice absolutely despise (like most recently giving a cat with an ear infection 6 different types of antibiotics, some of which are rarely used in modern vet med anymore), and that owners often have awful experiences with their care and are pushed into paying outrageous amounts for unnecessary treatment and diagnostics.

So what’s the real deal with this place?