Lincoln towing is terrible

Another Lincoln towing horror story.

TL;DR: Sold my car, reported the sale same day, buyer abandoned it the following day, police had it towed. Car got auctioned off. I paid the remaining balance and Lincoln has no record of my payment.
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Sold my car in July. Reported the sale same day. Buyer tried to claim there were issues with the car and asked me to help with the repair costs. A quick Reddit search shows this is a common scam so I stopped responding. She also didn’t sign the title on the spot so I have assumption she was trying to title jump also.

The following day police showed up to my house and asked if I knew where my car was. No. They tell me it’s been abandoned and towed and I’m the last registered owner. After telling them I sold it and gave the buyer’s info, they said I’m all good.

About a week later I get a bill from Lincoln and requested a hearing because this isn’t my car anymore. I went to court, showed my all my proof, and the judge ruled in my favor that the car is legally not mine anymore.

I went to Lincoln in-person to show them my proof and the court records that the judge ruled it’s not my car. They scanned the documents and said to call back and ask a manager to review my documents when they’re back in the office. I called multiple times and each time was promised they would escalate and will reach out to me with an update. No one ever reached out.

I moved out of state in Sept and worried about the balance being sent to collections and affecting my credit history, I paid the balance to get the whole thing over with. Lincoln emailed me proof of my payment with the receipt.

Imagine my surprise when I see ANOTHER bill dated 1 month after my payment for the exact same amount I already paid.

I called once again, spoke to Accounting and was told they needed a supervisor to look into their payments system and will call me back by EOD. Again, no callback. My sister ends up calling again for me because this whole thing has been a major headache for me. She was told they will “investigate” this because they don’t have my payment in their system. I emailed the representative person my proof of payment, credit card charge and receipt that Lincoln provided and now I’m waiting on a response.

I’m sorry this post is mostly a rant sesh but I have never experienced a company so INCOMPETENT to do their job. I’m fortunate that the amount wasn’t huge ($301) and that I could afford it but I cannot imagine what others have to deal with who need their car back. This company should not be in business and what they’re doing lowkey seems illegal. It has been months and I still can’t get rid of them even after going to court and paying the balance off.