I live on the 6th floor of an apartment building and use a walker due to mobility limitations.
The building’s KONE elevator has been out of service since May 9, 2026. The repair contractor is TK Elevator.
Because I cannot safely use six flights of stairs, I have effectively been trapped in my apartment for nearly a month.
What makes this situation unusual is that management and maintenance have been trying to help throughout the outage. This isn’t a case of a landlord ignoring a problem.
Between May 9 and May 18, TK Elevator repeatedly reset the elevator. Residents would be told it was fixed, only for it to fail again shortly afterward. This happened multiple times.
It ultimately took approximately 11 days and the involvement of a TK Elevator supervisor before the root cause was identified.
On May 18, residents were informed that a communication cable had failed.
The problem now is that the cable is apparently no longer manufactured.
According to management, TK Elevator is attempting to locate a replacement solution through remaining inventory, compatible replacement parts, third-party suppliers, refurbished stock, or another vendor capable of providing an equivalent part.
As of today, the elevator remains out of service and no repair date has been provided.
Meanwhile, maintenance staff have been doing everything they reasonably can to help residents.
They have carried essential items upstairs, brought groceries, medications, and deliveries to residents, provided updates whenever they receive them, and assisted residents affected by the outage.
Management even offered me a lower-floor unit, but the situation is more complicated than simply moving.
I waited nearly a year for this specific floor plan and absolutely love my apartment. It is a one-bedroom plus study layout that works well with my disability and daily needs.
Moving would require relocating my entire household while the elevator is out of service.
Complicating things further, I recently moved into the building and am still not fully settled.
My adjustable bed delivery has been repeatedly delayed during the outage, leaving me sleeping on an air mattress. My current air mattress loses air throughout the night, and I still don’t have all of my furniture in place because deliveries and move-in logistics have been disrupted by the elevator situation.
Since May 9, the outage has resulted in:
• Missed medical appointments
• Missed university exams and coursework
• Difficulty obtaining groceries and medications
• Inability to access building amenities
• Delayed furniture and bed deliveries
• Sleeping on an air mattress
• Social isolation
• Loss of independence
• Significant stress and uncertainty
submitted by /u/BioPsyPro
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