After some nightmares with account creation off a toll bill ending up in the wrong name, the interactions with customer support representatives over the phone have been some of the most helpful and informative customer service calls I’ve ever had. No BS/reading off an irrelevant list of “universal fixes”- there was legitimate, thoughtful back-and-forth that led to a solution, both times.
Making this post purely to say- whatever the setup and training is for employees at the u/wsdot CS center, keep up what you are doing. High quality CS like this is needed to help people navigate the often-convoluted stuff around tolls. I know some people are bound to have had negative experiences, but at least in my experience the fact the people were on top of their game was immensely helpful.
submitted by /u/six-string_theory
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