I’ve had a membership agreement with Massage Envy for 19 years. In good standing. Last October 2024, ME unilaterally changed the terms of my contract. Rather than the $39. signing agreement fee, they began drafting my Visa account (card on file) for $49. October 2024 to present. An additional $10. per month. 140. per year! No prior notification by phone call, text or mail alerting me. The reason they gave is that 19 years ago when I signed the contract/agreement, they “should have charged $49.” Really???! It took 19 years to identify this erroneous error?! I have enjoyed using my membership but now I feel their actions have damaged an otherwise positive cloent/business relationship. They provided me (2) options moving forward.
1-Agree to pay $49. per month.
2- A credit/refund of overcharges and use up remaining hourly credits available (9 sessions) and Cancel the membership.
Seriously, I’m torn. Not pleased with continuing to to business with owner of this franchise. But I also feel like there are consumer violations. I did not authorize an increase in payments. Being penalized for contracting a great $39. monthly rate 19 years ago. What would you do? TIA “I need a massage!” 😆
submitted by /u/1Nimblynimbus1
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